how to delete comment on facebook review

“Admit your mistake and tell your customers what specific actions you will take to resolve the conflict. Once the issue is detected, you should make a plan on how to fix it.

It will help you find a way to improve your products and take your business to the next level. Read every comment to find out what exactly your customers don’t like about your products or your corporate policy. You should consider negative comments as a source of information. If your company has made a mistake, don’t panic. Learn from your mistakesĮveryone makes mistakes. Every time customers put negative comments or ask why they can’t buy this or that item, or why the delivery is late, the company provides comprehensive answers. To know how to communicate with shoppers in the right way, look through IKEA’s account on Facebook. Otherwise, angry customers will write a bunch of new bad comments to harm your brand. But, you have to handle it strategically.

If you run a business and put your heart and soul into it, it might be challenging for you to deal with the negativity. Here’s a list of Agorapulse alternatives you might want to have a look at. Agorapulse’s pricing structure moves a bit to the higher side with some other usability cons. Monitoring each mention and comment is necessary using social media tools like Agorapulse, SocialPilot. It helps you connect better with your followers. Maintaining public relations is a must for brand building. You should reply to every comment, whether it’s positive, negative, or neutral. It will give an angry client another reason to dislike your brand. The worst thing you can do for your brand is to ignore negative comments. How to handle negative comments on social media? Step 1. To boost your review management efforts, we’ll also take a quick look at a few of the best review management tools that make your work easier. By following in their footsteps, we can learn how to respond and act towards negative sentiments before it takes a serious toll on your online reputation. Famous and established consumer brands worldwide have led the way in dealing with such negative comments. Whether it’s a dissatisfied customer or the victim of a misunderstanding, how you handle these negative comments largely determines your online credibility. With thousands of customers connected to your social media accounts, negative comments are unavoidable. As a brand with a social media presence, criticism, and negative comments are the norm rather than the exception.

How to delete comment on facebook review